Frequently Asked Questions

Products

Can you make my cake/ tart less sweet/ vegan/ keto-friendly?

All our products have been tested over and over again before launch. Please respect the time and effort we put into our products. We cannot adjust the recipes based on your preference or dietary requirements.


How long can I keep the cake/ tart at room temperature for?

Cakes and tarts must be refrigerated within 30 minutes of collection. If your travel journey requires more than that, please bring your own cooler bag and ice pack, or add one to your order.


Cake box size for your reference (LxDxH):

4" / 10cm - 16x16x15cm | 6" / 15cm - 21x21x15cm | Mini tasting menu - 4 individual boxes 10x10x9cm


Why is the 4" tart smaller than I expected?

Did you look at our size guide before ordering?

Orders

Can I place an order for tomorrow?

Lead time for pre-orders is 4 days in advance or earlier if booked out.


I have placed an order online. Do I need to confirm the details with you?

Please check your mailbox for an order confirmation email. You will not receive a text message from us unless there is an issue with your order. If you did not receive an email, please contact us and provide your phone number.


Can I make changes to my order?

You may change order details one time after placing an order. Every request to modify thereafter will incur a $50 service fee. All changes need to be made 48 hours prior to your pickup/ delivery time.


Can I pick up my order earlier or later than the indicated time slot?

Please arrive within the opening hours. If you arrive early, your order may not be ready for pickup. If you arrive late, we may be closed for the day. We do not offer refund or replacement if you fail to collect your order on time.

Studio

Where’s your studio?

Contact


Can I visit your studio for ready-to-go cakes?

Pre-orders only.

Pop-up Store

Where’s your shop?

Contact


Can I visit your shop for ready-to-go cakes?

Yes! We have limited amount of cakes and tarts in different size available for walk-in purchase.

Delivery

I don't want to leave the station. Can I meet you at the MTR?

Sorry, we don't deliver to MTR stations.


Do you offer home delivery?

You may arrange a walker/ driver to pick up your order. Unfortunately, we are unable to make these arrangements on behalf of our clients.